Everyday we come across situations in which our interests clash with those of somebody else.
Although this is natural, it is often related to many troubles – we loose money and time, and we are fretting, in order to manage with this, but it is detrimental for the business and private life.
In most case the problem is that somebody does not fulfill his/her obligations towards you, for instance.
- it is time to pay your monthly installment to the bank and a debtor of yours is not paying off for months
- a supplier does not meet the deadline, and when you finally receive the goods it turns out that it is not the kind of goods you have ordered,
other time somebody manifestly stands in your way:
- you want to receive decent rent for your apartment, but the lodger does not pay, nor can you evict him/her,
- you propose a good project to your boss, but a colleague of yours persuades him/her that the money should be spent for something else,
- you want to sell your estate, but one of your three co-owners does not want to hear anything about that,
- you cannot reach an agreement with your partner on fundamental issues concerning the policy towards clients, but he does not want to separate from you.
To the disputable business situations those from the private life are added:
- you get on with your spouse more and more difficultly, but in case you begin to talk about separation, an emotional drama flares up,
- you separated long ago, but your visits to your child is strictly limited.

How to reach an agreement?

Our first natural reaction in a dispute is to try to settle the issue through conversation – to hear what the problem is, what does the other party want. These conversations are often unpleasant and turn into a reason for carrying out attacks and making accusations, which worsens communication and never solves the problem.

In most cases when we come across a conflict situation, it is difficult to remain calm and to use well our skills to communicate and negotiate, because we are personally affected by the conflict. In this case, its overcoming is far easier and unproblematic, if there is somebody to listen to the stances of the two parties, to calm emotions and to help the parties speak to the point.

In most of the disputable situations in our daily round we are able to manage by ourselves. In case the tension escalates or in case we suffer too many losses – emotional, of time or means, it is good to get co-operation by a neutral person who is an expert in negotiations and communication. The task of this person is to facilitate the dialogue between the parties and to help for the finding of common interests and solutions of mutual benefit.
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Accreditation from PAMB for Ukrainian Colleagues (Already)

PAMB trainers delivered  in August 2014 Mediator skills training for Alexander Omer-Imereli, Andrii Bigdan,  Vadym Rakhlis and Valentyn Gostiev - all of them citizens of Ukraine.